We cannot accept exchanges or returns at this time. We apologise for any inconvenience this may cause. However, if your product has a fault (for example, incorrect or damaged product sent), we will be happy to exchange it for you. In this case, please contact us via email on info@hina-y.com with the reason for exchange (shipping fees may apply).

All prices on the website (both 'Shop' and 'Book Online') are inclusive of taxes. All products purchased on the 'Shop' section of this website will be prepared for pick-up (no additional charges apply). Orders are normally processed between Monday and Saturday and are ready in 1-2 working days (if there are no delays due to weather or other unforeseen circumstances).

Bookings will be made after a non-refundable deposit is received via bank transfer. The remaining payment is to be made via cash on the day of your appointment.

To cancel appointments made online, please inform us at least 72 hours in advance so other clients can use the time slot(s). The deposit given during booking is charged as your cancellation fee if cancellations are made within 72 hours of the service. For cancellations made before 72 hours, the deposit will be refunded via bank transfer.