Last updated: October 11, 2021

Returns, Exchanges, and Refunds:

Hina Y cannot accept exchanges or returns at this time. We apologize for any inconvenience. However, if your product has a fault (for example, incorrect product sent), we will be happy to exchange it for you. In this case, please contact us via email on with the reason for exchange (shipping fees may apply).

Shipping & Taxes:

All prices on the website (both 'Shop' and 'Book Online') are inclusive of taxes. All products purchased on the 'Shop' section of this website will be shipped by our rider. Shipping charges will apply and will be mentioned at checkout. Orders are normally processed between Monday and Friday and are shipped in 2-3 working days (if there are no delays due to weather or other unforeseen circumstances).

Payment Method:

All deliveries of products from the 'Shop' section of this website are made via cash on delivery. The prices inclusive of shipping are calculated at checkout (no hidden fees).

Payments for online bookings are made either via Bank Transfer or in person at the salon. Details will be mentioned at the time of booking online.

Cancellation Policy:

If you would like to cancel an order that you made, please let us know via email or WhatsApp. If the order has not been dispatched, we will immediately cancel the order for you. However, once the order has left our premises, cancellation might not be possible.

To cancel appointments made online, please inform us at least 48 hours in advance so other clients can use the time slot(s).